CMS Land Limited (“CMSL”) is a property agency, letting and management services company 

The personal data that CMSL processes to provide these services relates to its clients and other individuals as necessary, including staff and suppliers’ staff. 

This policy sets out CMSL’s commitment to ensuring that any personal data, including special category personal data, which CMSL processes, is carried out in compliance with data protection law. CMSL processes the personal data of staff from all over the world, including the personal data of a large number of non-EU citizens, but is committed to ensuring that all the personal data that it processes is done in accordance with data protection law. CMSL ensures that good data protection practice is imbedded in the culture of our staff and our organisation. 

CMSL’s other data protection policies and procedures are (these should be considered and may not all be necessary): 

• record of processing activities 

• privacy notices (website, clients, employees) 

• personal data breach reporting process and a breach register 

• data retention policy 

• data subject rights procedure 

• data protection impact assessment process 

• IT security policies 

‘Data Protection Law’ includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation. 


This policy applies to all personal data processed by CMSL and is part of CMSL’s approach to compliance with data protection law. All CMSL staff are expected to comply with this policy and failure to comply may lead to disciplinary action for misconduct, including dismissal. 

Data protection principles 

CMSL complies with the data protection principles set out below. When processing personal data, it ensures that: 

• it is processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’) 

• it is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’)

it is all adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’) 

• it is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’) 

• it is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’) 

• it is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’) 

CMSL will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay. 


CMSL will: 

• ensure that the legal basis for processing personal data is identified in advance and that all processing complies with the law 

• not do anything with your data that you would not expect given the content of this policy and the fair processing or privacy notice 

• ensure that appropriate privacy notices are in place advising staff and others how and why their data is being processed, and, in particular, advising data subjects of their rights 

• only collect and process the personal data that it needs for purposes it has identified in advance 

• ensure that, as far as possible, the personal data it holds is accurate, or a system is in place for ensuring that it is kept up to date as far as possible 

• only hold onto your personal data for as long as it is needed, after which time CMSL will securely erase or delete the personal data 

• ensure that appropriate security measures are in place to ensure that personal data can only be accessed by those who need to access it and that it is held and transferred securely 

CMSL will ensure that all staff who handle personal data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies, and that they are adequately trained and supervised. 

Breaching this policy may result in disciplinary action for misconduct, including dismissal. Obtaining (including accessing) or disclosing personal data in breach of CMSL’s data protection policies may also be a criminal offence.

Data Subject Rights 

CMSL has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection law. All staff have received training and are aware of the rights of data subjects. Staff can identify such a request and know who to send it to. 

All requests will be considered without undue delay and within one month of receipt as far as possible. 

Subject access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information: 

• the purpose of the processing 

• the categories of personal data 

• the recipients to whom data has been disclosed or which will be disclosed 

• the retention period 

• the right to lodge a complaint with the Information Commissioner’s Office 

• the source of the information if not collected direct from the subject, and 

• the existence of any automated decision making 

Rectification: the right to allow a data subject to rectify inaccurate personal data concerning them. 

Erasure: the right to have data erased and to have confirmation of erasure, but only where: 

• the data is no longer necessary in relation to the purpose for which it was collected, or 

• where consent is withdrawn, or 

• where there is no legal basis for the processing, or 

• there is a legal obligation to delete data 

Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances: 

• if the accuracy of the personal data is being contested, or 

• if our processing is unlawful but the data subject does not want it erased, or 

• if the data is no longer needed for the purpose of the processing but it is required by the data subject for the establishment, exercise or defence of legal claims, or 

• if the data subject has objected to the processing, pending verification of that objection 

Data portability: the right to receive a copy of personal data which has been provided by the data subject and which is processed by automated means in a format which will allow the individual to transfer the data to another data controller. This would only apply if CMSL was processing the data using consent or on the basis of a contract. 

Object to processing: the right to object to the processing of personal data relying on the legitimate interests processing condition unless CMSL can demonstrate compelling legitimate grounds for the

processing which override the interests of the data subject or for the establishment, exercise or defence of legal claims. 

Responsibility for the processing of personal data 

The directors of CMSL take ultimate responsibility for data protection. 

If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact the data protection lead in the following ways: 

Name: The Directors Address: Kemp House, 160 City Road, London, England, EC1V 2NX Email: 

Monitoring and review 

This policy was last updated on 19 August 2020 and shall be regularly monitored and reviewed, at least every two years.

Complaints Procedure 

CMS Land Limited (“CMSL”) aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know. 

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation. 

If you are not happy with CMSL please tell us. If you are unhappy about any CMSL’s service, please speak to the relevant staff member, manager or Director. 

If you are unhappy with an individual in CMSL sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member’s manager or the Director. 

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days. 

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director. If your complaint is about the Director, please write to the another Director. 

All written complaints will be logged. You will receive a written acknowledgement within three working days. 

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered. 

Finally, please also let us know if you are happy with CMSL’s services